In 2020 businesses went into survival mode, topics that were coming to the forefront of business strategies such as Automation became necessity for many businesses in order to adapt their working models to the new norms.
Thus far 2021 has proven that not only is Automation still at the top of many agendas, but it is also now being adopted, and the rate at which adoption is taking place is only set to increase further throughout the remainder of 2021 and beyond.
As businesses and IT departments have realised that automating processes is something they need to do at scale, the question posed now is a matter of how?
I have broken down the answer into three parts as to how and why embracing Automation can provide a competitive advantage to your business in 2021 and beyond.
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Businesses became stuck in 2020 due to the pandemic.
In one of the most challenging business years I can remember the disparity between those whom had already begun their automation journey to those that were lagging, increased. Those who digitized prior coped much better than those who had not. Now that we are through survival mode it’s all about either decreasing this gap and on boarding tools such as Kelverion automation or pushing that software’s capabilities within your ITSM tooling. Enabling you to stay competitive or gain the productivity edge on similar organisations within your sector.
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Increased customer and employee experience
Now that we know a form of WFH is here to stay, ensuring that there are automated processes in place will increase not only your customers experience but also your employees. By implementing a tool such as Kelverion Automation to wrap around your existing ITSM tool, not only will experience increase but time/hours saved will also increase. Ultimately, there will be a significant increase in time to value realised when skilled members of your team no longer have to reset passwords manually.
‘Never underestimate the power of marginal gains, many small improvements add up to significantly higher service levels.’ – Richard Josey, Lead ITSM Solutions Architect, AFJ Solutions.
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Start easily and simply
Often one of the biggest blockers an organisation has in implementing Automation is, they simply don’t know where to start. The answer is start with your standard processes to begin with, and as the enhanced experience takes place digitization often becomes rapid. By starting with small processes your company is already at an advantage to those that are yet to start.
If you would like to speak to one of our specialists about Automation get in touch with us: