We are delighted to be presenting at the SITS virtual summit, 25th-26th October.
Our Lead Solutions Architect, Richard Josey will be presenting ‘Automagic Service Requests, What, Why, and How?’
Service Request automation is a long held dream of IT Service Management, but one that has been decidedly difficult for most organizations to achieve. As Service desk and automation tools improve the possibilities to make this a reality are more and more real.
What do you need to do to prepare for automation? What levels of automation are achievable and practical? What are the best approach’s to ensure a good implementation and outcome?
This session will explore the challenges, best practices and provide pragmatic solutions to automating service requests.
Key Learning Points:
– How to assess Automation Value
– Setting Realistic expectations
– How to start preparing now to automate later
*Watch the webinar recording here: https://www.servicedeskshow.com/sits-virtual-summit-22-afjsolutions/