ServiceNow CSM

ServiceNow® Customer Service Management (CSM) enhances every aspect of the customer lifecycle. CSM accelerates self-service resolution capabilities so customers can quickly resolve issues when they want and via their preferred engagement channel. It automates customer operations processes across the organization to facilitate frictionless collaboration among teams in provision of timely and tailored support. And CSM positions agents with real- time intelligence and productivity tools to deliver individualized service at scale. The end result? Increased customer satisfaction and reduced costs.